Refund policy

At ARISSA DECOR, we want you to love what arrives at your doorstep. Each piece is made with care, and if something isn't right, we're here to help. Please read our policy below.

Return Window

Return requests must be made within 48 hours of delivery. Requests raised after 48 hours, unfortunately, cannot be accepted. Once your return is approved, the product must reach us back within 10 days of approval. Items received after this 10-day period may not be eligible for a refund or exchange.

Conditions for Return

To be eligible, the item must be:

  • Unused, unwashed, and undamaged
  • In its original condition with all tags and original packaging intact
  • Free from stains, odours, or signs of wear

For hygiene reasons, bedsheets and cushion covers that have been washed, used, or removed from their packaging cannot be returned unless they arrived damaged or defective.

Damaged, Defective, or Wrong Item Received

If your order arrives damaged, defective, or you've received the wrong product, please contact us within 48 hours of delivery with your order number, a clear photo, and an unboxing video. We'll arrange a free replacement or a full refund — including any return shipping — at no cost to you. (We strongly recommend recording an unboxing video, as it helps us resolve such cases quickly.)

How to Request a Return

Simply message us on WhatsApp at +91 75067 92410 or email contactus@arissadecor.com with your order number and reason for return. Our team will guide you through the next steps.

Return Shipping

For damaged, defective, or incorrect items, ARISSA DECOR bears the return shipping cost. For change-of-mind returns, return shipping is to be arranged and borne by the customer. In all cases, the returned product must reach us within 10 days of return approval.

Refunds

Once we receive and inspect your returned item, we'll notify you of approval. Approved refunds are processed within 5–7 business days:

  • Prepaid orders are refunded to your original payment method.
  • Cash on Delivery (COD) orders are refunded via bank transfer; we'll request your account details when processing.

Please note that original shipping charges (if any) are non-refundable, and it may take a few additional days for the amount to reflect in your account depending on your bank.

Exchanges

We're happy to exchange an item for a different design or colour, subject to availability. If there's a price difference, it will be adjusted accordingly. Reach out to us on WhatsApp or email to arrange an exchange.

Order Cancellations

Orders can be cancelled for a full refund any time before dispatch. Once an order has been dispatched, it will be treated under our standard return policy above.

Non-Returnable Items

The following cannot be returned or exchanged:

  • Items marked as “Final Sale” or “Clearance”
  • Customised or made-to-order pieces
  • Items that have been used, washed, or are missing their original tags and packaging

Need Help?

We're a small, woman-led family business, and we genuinely care about your experience. For any questions, reach us at:
📧 contactus@arissadecor.com | 💬 WhatsApp +91 75067 92410